Our office is open Monday through Friday, 8:30 a.m. to 5:00 p.m. Customer Service representatives are available from 8:30-5:00 pm Monday through Friday. The internet ordering system, Quantis Online, is available 24 hours/day, 7 days/week.

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Your convenience is paramount. We're completely flexible about how customers shop with us. Here are your options:

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Orders must be received no later than 4:30 p.m. (6:00 p.m. for online orders) EST for next business day delivery.

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Is there a minimum order for next-day free delivery to my commercial address?

Yes. - Quantis offers free delivery on any order over $50.00. Orders less than $50.00 will be charged a minimum delivery charge of $7.10.

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Yes! All Quantis customers are assigned a dedicated Account Manager that can provide ongoing service and information to you at anytime. You can also contact Customer Service anytime you have a special need or question at 800-348-5284                            

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You're a perfect candidate for Quantis Online, the convenient, easy-to-use internet tool for managing all your office supply needs right from your desktop. With over 60,000 items and unlimited search capability, you can order select form over 60,000 items on-line any time of day. All you need is an internet connection to get to our website (http://www.quantis.com). Then, just point, click and order. Go to www.quantis.com to register, or ask your Account Manager to assist you in opening an online account!

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All user information, including credit card information, is stored securely and is protected by 128-bit encryption algorithms, so you never need to worry about the privacy and security of your information.

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Customers can not order the following via Quantis Online: Custom imprinted items (rubber stamps, engraved signs, etc) and special order furniture (furniture not listed in wholesalers' catalogs).

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All orders are assigned a unique order or tracking number (also your invoice number) by our computer system. Customers can call Customer Service and inquire about the status of the order by this number. Or, if you have Internet access and a standard Web-browser, you can use Quantis Online to check on your order.

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Quantis has a fully staffed, experienced research team to help you with hard-to-find items. It may be something we do not stock regularly. Please contact Customer Service at 800-348-5284 or by emailing info@quantis.com to assist you.

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Absolutely. Just call 800 348-5284 to reach our Customer Service department. These representatives have over 50 years of combined office supply experience and have rarely seen a problem that they have not solved before! Or if you prefer, email your question to info@quantis.com. Our team of helpful professionals is fully trained and able to address all issues and expedite them to your satisfaction.

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As a member of a $2 billion buying group, Quantis Corporation has the buying power to secure the lowest, most reliable and consistent prices for you. What's more - we'll give you the best overall value throughout the year. We continually shop the industry and price our products competitively. This ensures you get a dependable value every time. Plus, you'll see price reductions through year-round special promotions. You won't find another office supply company who'll stand by their prices like Quantis. But that's how we do business: no gimmicks, no fine print, and no quarterly catalog updates that sneak in prices increases. Qualified customers are also eligible for an annual price guarantee. Call your Account Manager to see if you qualify.

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Our current fill rate is 99.7% on our Office Products Catalog and 99% overall. All orders are double-checked to insure accuracy. When the occasional backorder does occur, they are usually shipped within 48 hours. In the event of a backorder, our courteous staff will notify you of its status. We inform customers of backorders on the same day the order is placed. Orders must be received by 2:00 to allow us enough time to respond.

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Our policy is to ship for next day delivery with the exception of furniture and prescheduled deliveries of paper.

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Relax! Our courteous professionals will bring your order to any destination you choose: the receiving area, your desktop, copy room, other departments, etc. Whatever location it may be, you can be sure the correct order will be at the right place at the promised time.

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Your satisfaction is our top priority. If you receive an order that is not what you wanted, what you thought it would be, or not up to your expectations, return it! We'll be happy to issue you a credit or send you a replacement. Our goal is to see that every customer is completely satisfied with the service and products they receive from Quantis. All products returned require a return authorization, so contact Customer Service at 800-348-5284. You may also fill out our return form. If you find you are dissatisfied with the service, we ask that you speak to a Customer Service manager so we can make things right.

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How do you handle the return of damaged or defected items, and wrong items ordered or shipped?

Our return policy was designed to insure that you receive proper credit in a timely manner. To insure accurate credit for our customers, all products returned require a return authorization by calling Customer Service at 800-348-5284. Returns must be made within 30 days from date of delivery, and items must be in their original packaging and in saleable condition. Customers have 7 days to report discrepancies in quantity or in the condition of their order. Special orders such as stamps, sign engraving, furniture or items not available through standard distribution channels are subject to the return policies of the vendor from whom Quantis has purchased the product. Some items, therefore, may not be returnable or might be subject to a restocking charge. Defective items past the 30-day term may be subject to the MFS warranty.

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This is exactly why we provide the Quantis Single Source Fulfillment Program. It's for companies like yours who use unique, company-specific products or forms. We can stock your special items in our warehouse so that they are available for you to order them with your other supplies. Ask our customer service personnel for details.

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We've got you covered. Not only do we offer a wide selection of high-quality, remanufactured cartridges for your use, but we can help you with your recycling effort as well. Our delivery drivers will happily pick-up and return cartridges directly to Quantis. It's our pleasure to help customers drive down costs in this high expense category while easing the burden on landfills.

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Quantis standard payment terms are 30 days net. Should billing issues arise, we are committed to rectifying any discrepancies within 30 days.

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The three most common reports our customers ask for are:

1. Usage by item total
2. Volume usage, cost, frequency of order by location, cost center code and by item
3. Number of returns by location, cost, cost center code and item. Reports can be generated with any frequency required by the customer and can be delivered in the form of hard copy, facsimile, or via electronic mail. Quantis values the importance of timeliness and flexibility in the context of reporting and communication. Our I.T. department continues to look for ways to provide pertinent information to our customers. All reasonable efforts will be made to meet the customer's needs and expectations in this critical area.

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Yes, helping you save money throughout the office supply management process is one of our key customer satisfaction goals. Accordingly, Quantis reviews customers from a few different angles. We look at volume by location, product, product category, and frequency. We also review specific items that have higher value alternatives and make specific recommendations to the requisitioners to educate them of the value.

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An annual Business Review can be provided to you to help you identify cost-saving opportunities as well as help you gain more control of your overall procurement process. It provides detailed reports of your company's purchasing patterns, buying history, average order size, returns, and many other invaluable metrics - all to help you drive your internal costs down.

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